ORDERING INFORMATION AND POLICY

SPRINGFIELD ROD & CUSTOM
219 BUXTON AVE
SPRINGFIELD, OH 45505



PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE,  PLEASE 
CHECK FOR CURRENT PRICE WHEN ORDERING!

ORDERING - PHONE AND FAX

ORDER DESK HOURS ARE 9 A.M. TO 5 P.M. MONDAY THROUGH FRIDAY EASTERN STANDARD TIME, AND 9 A.M. TO 12 NOON  ON SATURDAY, OUR FAX LINE WILL TAKE ORDERS 24 HOURS A DAY SEVEN DAYS A WEEK. PLEASE USE CATALOG PART NUMBERS WHENEVER POSSIBLE TO AVOID CONFUSION. WE WILL SHIP ORDERS PREPAID VIA MASTER CARD, DISCOVER, VISA OR AMERICAN EXPRESS. COD ORDERS WILL INCUR AN ADDITIONAL CHARGE FROM UPS. PAYMENT FOR COD MAY BE MADE BY CERTIFIED CHECK OR MONEY ORDER. UPS DOES NOT ACCEPT CASH. 

SHIPPING - ALL

ALL ORDERS ARE SHIPPED VIA U.P.S. GROUND UNLESS OTHERWISE REQUESTED. NEXT DAY AND SECOND AIR SHIPPING IS AVAILABLE, BUT MUST BE ORDERED BY 12 P.M. EASTERN STANDARD TIME. ALL TRUCK SHIPMENTS WILL BE SHIPPED FREIGHT COLLECT. ANY DAMAGED SHIPMENT MUST BE IMMEDIATELY REPORTED TO UPS UPON DELIVERY TO RECEIVE CREDIT.

RETURNS

ALL RETURNS MUST BE MADE WITHIN THIRTY DAYS OF PURCHASE DATE (NOT INSTALLATION DATE). TO RETURN AN ITEM FOR ANY REASON THE CUSTOMER MUST FIRST CALL SPRINGFIELD STREET ROD TO RECEIVE AN R.G.A. NUMBER. TO RECEIVE AN R.G.A. NUMBER YOU MUST EXPLAIN YOUR SITUATION TO A SPRINGFIELD STREET ROD REPRESENTATIVE AT WHICH TIME YOU WILL BE INSTRUCTED ON WHAT TO DO. ALL RETURNS MUST BE POSTAGE PAID AND INSURED BY THE CUSTOMER. ALL ITEMS RETURNED WITHOUT A VALID REASON ARE SUBJECT TO A 20% RESTOCKING CHARGE. ANY ITEM RETURNED FOR ANY REASON MUST BE IN A RESALABLE CONDITION! ANY ITEM RETURNED THAT HAS BEEN BOLTED-UP, MODIFIED, PAINTED, OR OTHERWISE DEEMED USED WILL BE REFUSED.

SPECIAL ORDERS

ALL SALES ARE FINAL ON ALL SPECIAL ORDER ITEMS, SPECIAL ORDER ELECTRICAL ITEMS OR MODIFIED PARTS. WE MUST HAVE PAYMENT IN FULL BEFORE ACCEPTING YOUR ORDER. IN THE EVENT OF YOUR CANCELLATION, SUCH ADVANCE PAYMENT CANNOT BE REFUNDED. NO SPECIAL ORDERS WILL BE ACCEPTED FOR RETURN.

WARRANTY

ALL MERCHANDISE IS SOLD WITH A MANUFACTORY WARRANTY EITHER EXPRESSED OR IMPLIED, AND THAT SAID WARRANTY IS SUBJECT TO THE TERMS AND LIMITATIONS OF THE MANUFACTURER. YOUR SATISFACTION IS GUARANTEED ON ALL PARTS USED AS ORIGINALLY INTENDED OR PURCHASE PRICE WILL BE REFUNDED IF WITHIN 30 DAYS OF PURCHASE DATE (NOT INSTALLATION DATE). WE DO NOT ACCEPT NOR ARE WE RESPONSIBLE FOR THE MANNER IN WHICH ANY OF THESE PRODUCTS ARE USED. NEITHER SELLER NOR MANUFACTURER SHALL BE LIABLE FOR ANY LOSS, INJURY. OR DAMAGE, DIRECT, INDIRECT OR INCONSEQUENTIAL, ARISING OUT OF THE USE OF, OR THE INABILITY'S OF THE PRODUCT. AFTER USE, THE USER SHALL ASSUME ALL RISK AND LIABILITY WHATSOEVER IN CONNECTION THEREWITH.